Supplementary Health and Dental Plans

The procedure in presenting an appeal based on the Health Care plan is the following:

  1. If you do not agree with the initial decision of health care plan provider (HCPP), submit your request for a review in writing to the HCPP.
  2. If you do not agree with the review decision, contact either the NAV CANADA Benefits Section at (613) 563-3853. You will be required to provide a copy of the claim in dispute and the response provided by the HCPP. If personal medical information is required to pursue potential adjustment to the claim, written consent must be provided before any further action will and can be taken. The documents belonging to the HCPP are made available to the Benefits Section or the NAV CANADA Joint Council Secretariat for consideration during the appeal. All such documents remain the sole property of the HCPP and no copies are to be made. All documents so obtained immediately upon completion of the consideration of the appeal, shall be returned to the HCPP. Neither the Benefits Section nor the NAV CANADA Joint Council will instruct the HCPP to reimburse the appellant in cases where the HCPP disagrees with the interpretation without the agreement of the benefits committee.
  3. In the event that the response at this level is not satisfactory, you have the right to file an appeal with the NAV CANADA Joint Council’s benefits committee. A written request must be emailed to the chair of the benefits committee (ron.ross.smith@rogers.com) for consideration at the next meeting of the benefits committee. The case file always eliminates the name of the appellant to protect their identity during the review.
  4. The benefits committee schedules the appeal and considers the information to determine if the HCPP have interpreted the benefits plan correctly. In the case where the benefits committee finds that the benefits plan has not been interpreted correctly, the Board provides direction to the HCPP.

N.B. Where the benefits committee determines the HCPP has interpreted the health plan correctly, there is no further appeal process.

Disability Insurance (DI)

The procedure in presenting an appeal for disability insurance is the following:

  1. If you do not agree with the initial decision of insurance plan provider (IPP), submit your request for a review in writing to the IPP.
  2. If you do not agree with the review decision, contact either the NAV CANADA Benefits Section at 613-563-3853. You will be required to provide a copy of the claim in dispute and the response provided by the IPP. If personal medical information is required to pursue potential adjustment to the claim, written consent must be provided before any further action will and can be taken. The documents belonging to the IPP are made available to the Benefits Section or the NAV CANADA Joint Council Secretariat for consideration during the appeal. All such documents remain the sole property of the IPP and no copies are to be made. All documents so obtained immediately upon completion of the consideration of the appeal, shall be returned to the IPP. Neither the Benefits Section nor the NAV CANADA Joint Council will instruct the IPP to reimburse the appellant in cases where the IPP disagrees with the interpretation without the agreement of the benefits committee.
  3. In the event that the response at this level is not satisfactory, you have the right to file an appeal with the NAV CANADA Joint Council’s benefits committee. A written request must be emailed to the chair of the benefits committee (ron.ross.smith@rogers.com) for consideration at the next meeting of the benefits committee. The case file always eliminates the name of the appellant to protect their identity during the review.
  4. The benefits committee schedules the appeal and considers the information to determine if the IPP has interpreted the insurance plan correctly. In the case where the benefits committee finds that the benefits plan has not been interpreted correctly, the Board provides direction to the IPP.

N.B. Where the benefits committee determines the IPP has interpreted the insurance plan correctly, there is no further appeal process.